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Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

by Michael D. Johnson, Andreas Herrmann, Frank Huber, Anders Gustafsson Paperback 2012

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  • Author: Michael D. Johnson, Andreas Herrmann, Frank Huber, Anders Gustafsson
  • ISBN 13: 9783322845115
  • ISBN 10: 3322845117
  • Publication Year: 2012
  • Language: English

Specifications

Index-10 3322845117
Index-13 9783322845115
Language English

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