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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

by Michael D. Johnson, Anders Gustafsson Hardcover 2000

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  • Author: Michael D. Johnson, Anders Gustafsson
  • ISBN 13: 9780787953102
  • ISBN 10: 0787953105
  • Publication Year: 2000
  • Language: English

Specifications

Index-10 0787953105
Index-13 9780787953102
Language English

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