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Assessing Service Quality : Satisfying the Expectations of Library Customers

Assessing Service Quality : Satisfying the Expectations of Library Customers

by Ellen Altman, Peter Hernon Paperback 2000

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  • Author: Ellen Altman, Peter Hernon
  • ISBN 13: 9780838934890
  • ISBN 10: 0838934897
  • Publication Year: 2000
  • Language: English

Specifications

Index-100838934897
LanguageEnglish
Index-139780838934890
Period-
Class Track-
Publisher- (2000)
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