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Assessing Service Quality : Satisfying the Expectations of Library Customers

Assessing Service Quality : Satisfying the Expectations of Library Customers

by Peter Hernon, Ellen Altman, Robert E. Dugan Paperback 2015

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  • Author: Peter Hernon, Ellen Altman, Robert E. Dugan
  • ISBN 13: 9780838913086
  • ISBN 10: 0838913083
  • Publication Year: 2015
  • Language: English

Specifications

Index-100838913083
LanguageEnglish
Index-139780838913086
Period-
Class Track-
Publisher- (2015)
Pages-

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