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Assessing Service Quality : Satisfying the Expectations of Library Customers

Assessing Service Quality : Satisfying the Expectations of Library Customers

by Peter Hernon, Ellen Altman Paperback 2010

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  • Author: Peter Hernon, Ellen Altman
  • ISBN 13: 9780838910214
  • ISBN 10: 0838910211
  • Publication Year: 2010
  • Language: English

Specifications

Index-100838910211
LanguageEnglish
Index-139780838910214
Period-
Class Track-
Publisher- (2010)
Pages-

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