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Delivering Quality Service : Balancing Customer Perceptions and Expectations

Delivering Quality Service : Balancing Customer Perceptions and Expectations

by Valarie A. Zeithaml Hardcover

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  • Author: Valarie A. Zeithaml
  • ISBN 13: 9780029357019
  • ISBN 10: 0029357012
  • Language: English

Specifications

Index-10 0029357012
Index-13 9780029357019
Language English

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