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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett, W. Earl Sasser, Joe Wheeler Hardcover 2008

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  • Author: James L. Heskett, W. Earl Sasser, Joe Wheeler
  • ISBN 13: 9781422110232
  • ISBN 10: 1422110230
  • Publication Year: 2008
  • Language: English

Specifications

Index-101422110230
LanguageEnglish
Index-139781422110232
Period-
Class Track-
Publisher- (2008)
Pages-

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