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How to Measure Service Quality and Customer Satisfaction : The Informal Field Guide for Tools and Techniques

How to Measure Service Quality and Customer Satisfaction : The Informal Field Guide for Tools and Techniques

by Chuck Chakrapani Hardcover

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  • Author: Chuck Chakrapani
  • ISBN 13: 9780877572671
  • ISBN 10: 0877572674
  • Language: English

Specifications

Index-100877572674
LanguageEnglish
Index-139780877572671
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