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Measuring ITIL : Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

Measuring ITIL : Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

by Randy A. Steinberg Paperback

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  • Author: Randy A. Steinberg
  • ISBN 13: 9781412093927
  • ISBN 10: 1412093929
  • Language: English

Specifications

Index-10 1412093929
Index-13 9781412093927
Language English

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