Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John A. Goodman Hardcover
- Author: John A. Goodman
- ISBN 13: 9780814413333
- ISBN 10: 0814413331
- Language: English
Specifications
| Index-10 | 0814413331 |
|---|---|
| Index-13 | 9780814413333 |
| Language | English |
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