Measure What Matters to Customers : Using Key Predictive Indicators (KPIs)
by Ronald J. Baker Hardcover 2006
- Author: Ronald J. Baker
- ISBN 13: 9780471752943
- ISBN 10: 0471752940
- Publisher: Wiley
- Publication Year: 2006
- Language: english
Specifications
| Index-10 | 0471752940 |
|---|---|
| Index-13 | 9780471752943 |
| Language | english |
| Publisher | Wiley (2006) |
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