Lewis P. Carbone

Clued in

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Key item features

Title Context: Clued in
Primary Contributor: Lewis P. Carbone
System ISBN Index: 9780131015500
Language Presentation: English (US Standard)
Page Manifest Extent: Standard Printing Edition Count pages

Description

"Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience ... so they lose the chance to transform customers into lifetime customers." "In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time."--BOOK JACKET.